Settlement of Complaints
The following elements are treated in this thematic training:
- Collect the right information concerning the complaint by the right presentation of the question;
- Propose possible solutions;
- How to treat unfounded complaints;
- Telephonic and written settlement of complaints;
- How to use the right expressions, using euphemistic language;
- Practical role play between the client and you as a supplier;
- …
This thematic training emphasizes the oral aspect in the first place, but there is also attention for the layout of an attractive complaint letter.
A beginner’s knowledge of the target language is required for
this short-course.
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